Shipping policy

Shipping Policy

Welcome to Zenaro.store. We are committed to delivering your orders safely and on time across Pakistan. Please read our shipping policy below.

Shipping Coverage

We currently deliver to all major cities and most towns across Pakistan.

Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

  • Major Cities: 2–4 business days

  • Other Areas: 3–7 business days

Please note that delivery times may vary due to weather conditions, courier delays, or public holidays.

Shipping Charges

  • Shipping charges are calculated at checkout based on your location and the size of your order.

  • From time to time, we may offer Free Shipping on selected products or promotional campaigns.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across most locations in Pakistan. Please ensure someone is available to receive and pay for the order at the delivery address.

Order Tracking

Once your order has been shipped, you may receive a tracking number via SMS or email (where available), allowing you to track your shipment.

Delivery Attempts

If the courier is unable to deliver your order after multiple attempts due to incorrect address details or unavailability of the recipient, the order may be returned to us.

Incorrect Shipping Information

Please make sure your shipping address and contact number are correct before placing your order. Zenaro.store is not responsible for delays caused by incorrect customer information.

Damaged or Missing Items

If your order arrives damaged or any item is missing, please contact us within 48 hours of receiving your package. We will investigate the issue and provide a suitable resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support through the contact information provided on Zenaro.store.

Thank you for shopping with Zenaro.store. We appreciate your trust and look forward to serving you.